Altoreva Altoreva
Legal

SMS Terms and Conditions

Last updated: 5 August 2026

These terms govern text messages sent to and from the Altoreva Inc. business line at +1 343-800-2136. Altoreva Inc. ("Altoreva", "we", "us") uses this line for ordinary business conversation with the properties and people we work with. We do not send marketing or promotional text messages, and we do not operate automated or bulk text campaigns.

1. Introduction

Altoreva Inc. may disclose personal data and other information as follows:

  • Third parties that help provide the messaging service: We will not share your opt-in to text messaging with a third party for purposes unrelated to supporting you in connection with that messaging. We may share your personal data with third parties that help us provide the messaging service, including but not limited to platform providers, phone companies, and other vendors who assist us in the delivery of text messages. Our telecommunications provider is QuickTalk.
  • Affiliates: We may disclose personal data to our affiliates or subsidiaries; if we do, their use and disclosure of your personal data will be subject to this policy.
  • Exclusion: All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

2. Purpose of SMS notifications

Our business line is used for direct, two-way conversation. Text messages we send are limited to:

  • Replying to enquiries you have sent us by text, email, phone, or our contact form.
  • Coordinating meetings, calls, demonstrations, and onboarding with the properties we work with.
  • Following up on support requests and questions about your account or our services.
  • Occasional service or account notices, such as a change to a scheduled call.

We do not send advertising, promotional offers, or newsletters by text, and we do not send automated or bulk messages.

3. Opt-in and consent

By giving us your phone number, you confirm that you are the owner or an authorized user of that number, and you consent to receive text messages (SMS and MMS) from us relating to your enquiry, your account, and the services described in section 2.

We text only people who have given us their number in the course of doing business with us — by asking us to reach them by text, by providing it during onboarding or in a service agreement, or by texting our business line first. We do not buy, rent, or otherwise obtain phone numbers from third-party lists.

Consent to receive text messages is not a condition of purchasing any product or service from us. Message frequency varies: these are conversational messages sent as part of an exchange with you, not a recurring programme, so there is no fixed number of messages per week.

4. Opt-out instructions

Your consent to receive texts is entirely voluntary, and you may opt out at any time:

  • Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message from us.
  • Email your opt-out request to [email protected].
  • Or simply tell us in the conversation, and we will record it.

After you opt out you will receive one final confirmation message, and no further text messages will be sent to your number unless you re-enrol by replying START or asking us to resume.

5. Help and support

If you have trouble with our text messages or need assistance, reply HELP to any message, email us at [email protected], or call +1 343-800-2136.

6. Message and data rates

Standard message and data rates may apply to messages we send you and to messages you send us. Please consult your mobile service provider for details of your text or data plan. Mobile carriers are not liable for delayed or undelivered messages.

7. Privacy and data security

We value your privacy and take reasonable measures to protect your personal information. Your data is used only for the purposes described in these terms and in our Privacy Policy — communicating with you about your enquiry, your account, and the services we provide.

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with third parties only as required by law, for billing and payment processing, or to fulfil our contractual obligations.

8. Data retention

We retain your personal information only as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements — generally up to 24 months after our last interaction with you. After that period your data is securely deleted or anonymized. You can ask us to delete your information sooner at any time.

9. Compliance with regulations

We comply with applicable laws and industry guidelines governing text messaging, including the Telephone Consumer Protection Act (TCPA) and CTIA messaging principles and best practices in the United States, and Canada's Anti-Spam Legislation (CASL) and the Personal Information Protection and Electronic Documents Act (PIPEDA). Our practices are intended to make your preferences easy to manage, with clear instructions for opting in and opting out.

10. Indemnification

You agree to indemnify, defend, and hold us harmless from any privacy, tort, or other claims, including claims under the TCPA or any state or provincial law equivalents, arising from your voluntary provision of a telephone number that is not owned by you, or from your failure to notify us of a change to your mobile telephone number.

11. Participation requirements

To exchange text messages with our business line you must:

  • Be 18 years of age or older.
  • Own a wireless device capable of two-way messaging.
  • Subscribe to a wireless service with text messaging capability. Not all mobile carriers support this service.

12. Disputes

You agree to resolve any dispute with us arising from these terms on an individual basis, and not as part of any class or representative action. Nothing in these terms limits any right you cannot waive under the consumer protection or other mandatory laws that apply to you.

13. Miscellaneous

You warrant and represent that you have the necessary rights, power, and authority to agree to these terms, and that your participation does not violate any other contract or obligation. If any provision of these terms is found unenforceable or invalid, the remaining provisions remain in full force and effect.

We may modify these terms at any time. Updates will be reflected by the "last updated" date above and, where appropriate, communicated to you by text or email. Continuing to exchange messages with us after an update constitutes acceptance of the modified terms.

14. Contact information

Questions or concerns about these terms or our privacy practices can be sent to:

15. Full privacy policy

For more detail on how we collect, use, and protect your data, please read our full Privacy Policy.