A closer look at how a shift actually runs on Altoreva Ops
Altoreva Ops is the core platform — the system a whole property runs a shift on. The home page covers the what and the why. This page goes deeper: the four pillars in detail, the smart dispatch and everything else the platform handles, and how a single request moves from raised to resolved, all in a web app that runs in the browser on the devices your staff already carry. Everything described here runs today, and there's more on the roadmap beyond it.
Action calls
Every request, whether a guest need, a repair, a delivery or a follow-up, becomes a structured action call: coded, time-stamped, and owned by someone. Not a radio message that evaporates, not a note that gets lost at shift change.
A library of hundreds of action codes spanning every department, built from years inside working hotels, not invented for a demo, and you can add your own.
Every call has an owner and a clock, so "someone's on it" is a fact you can see, not a hope.
Departments, locations, codes and timing are configurable to the way your property already runs.
Escalation & recovery
Most guest complaints start as a small issue that stalled. Altoreva watches the clock on every open call and escalates automatically when one stalls, so problems surface to the right person while they're still fixable.
Escalation rules run on their own. Nobody has to remember to chase.
Each department's escalation path reflects how your team is actually structured.
When something does go wrong, the follow-up is tracked to resolution, not left to goodwill.
Preventive maintenance
Equipment fails on the worst possible night. Altoreva schedules the upkeep that prevents it, using real measurements rather than just calendar dates to flag when something is drifting out of range.
Recurring maintenance tasks per asset, assigned and tracked like any other action call.
Readings logged during rounds trigger alerts when values fall outside the expected range.
Every asset carries its service record: useful at budget time, invaluable at 11pm.
Inspections
The standard a guest experiences is set room by room, shift by shift. Inspections make that standard something you measure rather than assume — most often on guest rooms, but the same engine runs a check on any space your property cares about.
Checklists follow your property's own standard, scored by weight so a stained duvet doesn't count the same as a crooked lampshade, and the items you can't let slide are marked critical.
Anything that misses the standard is logged and routed immediately, with no separate follow-up list, and the person whose work it was hears about it on the channel they chose.
A fail opens a linked re-inspection that carries the passes forward, so nobody re-walks a room they already cleared — and first-pass rate stays a separate number from eventual pass rate.
Recurring misses show up in the record, so training and staffing decisions rest on evidence.
Smart dispatch, so the right person gets it
A call is only useful if it reaches someone who can act on it. Altoreva Ops routes each one to a person who's actually on shift and available, balances the load across the team, and moves it on every screen the instant anyone touches it.
Auto-dispatch sends each call to an available person on the right team and balances the workload, instead of the same name catching everything.
A live read of who's available, on a break, or signed out, so dispatch works off reality rather than the printed schedule.
The work that happens every day or every week is set up once and appears on the board on its own, so routine upkeep never depends on someone remembering.
Claim or close a call and it changes on every screen at once, with time-to-breach clocks counting on the ones running late.
The rest of the work a property runs on
The four pillars carry the day-to-day. These fill in the operational gaps that usually live in a binder, a spare-key drawer, or a spreadsheet nobody updates.
When a fix needs a part or a vendor, the action call becomes a tracked work order: parked with a reason, owned, and back on the board the moment it's ready to close. Nothing sits "waiting on parts" out of sight.
The associate going home writes what the next shift needs to know, by department. Whoever comes on gets one line for each department with something waiting, and opening the note is the acknowledgment — there's no button to forget, and the receipt is per person, so a supervisor covering two departments still owes both.
A working record of who's staying: stays, arrivals, preferences, the calls raised during their visit, and the VIP classifications your property defines for itself. Duplicates are caught and merged rather than multiplying. It deliberately stops short of regulated data — no passport or government ID, no card details, no full date of birth.
Not everything gets called in. The guest mentions it at checkout, the associate fixed it on the spot, the comment card turns up weeks later. Log it after the fact against the same code library, record what was done to put it right and what it cost, and it counts in the record like anything else.
Track what's on the shelf with a scannable QR label on every item and bin. Movements are logged as they happen, and low-stock alerts reach the right person before you run out mid-shift.
Log guest requests — dining, spa, transport, shows — with the vendor, time, and party size, and carry each one from pending to confirmed. A printable handout means nothing gets lost at shift change.
Log found items with where and when, match them to guest inquiries, and release each one to a named claimant who signs for it, instead of a drawer at the front desk and a shift-lead's memory. Altoreva Security upgrades this with full chain of custody.
The things that stay true across many shifts — the pool is closed, the fire panel is being tested Thursday — go up once and keep surfacing in the app, instead of scrolling off a chronological feed the way a handover note is supposed to.
Every call ever raised on a room, in one place. The guest in 412 says the AC has "always" been like this — now you can see whether they're right, and what was done about it last time.
The parts you only notice when they're missing
Reporting, reach, languages, and getting your existing history into the system in the first place. None of it is what you'd buy the software for, and all of it is what makes the software stick.
Not a wall of charts. The numbers that matter this morning, plus a needs-attention list: what's running late, what's coming due, and which follow-ups are still owed.
Volumes and response times, top action calls and top associates, service delivery times, PM history and what's upcoming, inspection history, summaries and deficiencies, warranty expiry, work orders, tags — with CSV and PDF export. Put one on a schedule and it's delivered by email to the crew positions and named people who need it, so the morning review is waiting in the inbox instead of built by hand.
The people who need to know are reached in-app, by email, and by push, and a staff member on a timed break has theirs held and replayed when they're back, so nothing is missed and nobody is buzzed on their break.
The interface runs in English, Dutch, and Spanish today, each person in their own, with more languages on the way. It goes further than the buttons: a manager can write an action code or an inspection task in each language, and every notification and scheduled report resolves in the recipient's language, not the sender's.
Onboarding isn't a blank database. We import your locations, assets, staff, PM schedules with their last-service dates, inspection checklists and stock, and your archive from the system you're leaving stays searchable inside Altoreva rather than in a spreadsheet nobody opens.
Two dozen short staff guides live inside Altoreva, one per screen, written for the person actually doing the job. New staff learn where they work instead of from a PDF nobody sent them.
A REST API lets the systems a property already runs raise action calls, follow them, and close them out — accept, complete, cancel or add a remark, through the same state machine your staff work in. Altoreva sits alongside your PMS instead of asking anyone to abandon it, and we set the integration up with your vendor rather than handing them a key and wishing them luck.
From "someone should look at that" to done
An issue is logged as an action call: coded, time-stamped, owned.
It goes straight to the right department and the right person.
If it stalls, it moves up automatically, before the guest notices.
Tracked to completion, with a record the whole property can see.
Built to work where your wifi doesn't
Hotel buildings are hard on wifi: concrete stairwells, basements, laundry rooms, the far end of the third floor. Most software just stops working there. The preventive-maintenance worklist doesn't: claim your jobs on wifi, and they ride onto your phone for the shift. Out in a mechanical room you work them exactly as normal, and everything syncs the moment you're back in coverage.
Offline is built area by area rather than app-wide, and that's deliberate. Coordination work like the call board is meant to stay online — claiming a job has to tell the rest of the team right away, which is the one thing an offline copy can't do.
It runs today in the browser on the devices you already have. New staff are working in minutes.
Claim a job on wifi and its checklist loads onto the phone, marked Available offline. In the dead zones you tick tasks, type readings, add notes and photos, exactly as normal.
Work saved offline waits in an out-tray and empties itself the moment you're back in coverage. No send button, no re-entry, no lost updates.
Coordination — the call board, claiming a job — is live by design and always will be: it has to reach the rest of the team the moment it happens, which is the one thing a device on its own can't do.
Two optional modules, licensed separately, on the same login
Each switches on for a property that needs it and stays off for one that doesn't. Neither is a second system: same board, same permissions, same record.
Incident reports with signature capture, key and visitor control, GPS-verified guard patrols, a barred register, a security shift log, and an upgraded lost & found with chain of custody.
See Altoreva Security →Guest reviews from popular review sites, collected nightly and read for recurring themes and staff mentions, with a button to raise an action call from any one of them.
See Altoreva Reviews →Every property gets on-site onboarding
Software like this fails at rollout more often than at evaluation. So someone from Altoreva comes to your property rather than sending a login and a link: your rooms, staff and departments loaded in, each person mapped to the departments they actually work in, QR and NFC tags configured and registered on site, and your team trained in person in your own conference room. Housekeeping and maintenance included, not just the managers who sat in on the demo.
Ready to put it on your property?
Tell us how your property runs today and we'll get Altoreva Ops set up around it, your data included.