A closer look at how a shift actually runs on Altoreva Ops

A library of hundreds of action codes spanning every department, built from years inside working hotels, not invented for a demo, and you can add your own.

Every call has an owner and a clock, so "someone's on it" is a fact you can see, not a hope.

Departments, locations, codes and timing are configurable to the way your property already runs.

The same problem on three rooms goes in with one save: add the other rooms under More rooms and each gets its own call, its own owner and its own clock.

When a closed job comes back — the drain still slow, the stain still there — a manager sends it out again with a reason, linked to the original. A Redos report shows how often it happens, and to whose work.

Escalation rules run on their own. Nobody has to remember to chase.

Each department's escalation path reflects how your team is actually structured.

When something does go wrong, the follow-up is tracked to resolution, not left to goodwill.

Recurring maintenance tasks per asset, assigned and tracked like any other action call.

Readings logged during rounds trigger alerts when values fall outside the expected range.

An action code can lead to a PM checklist. A call on that code shows a button to run the PM on its room, and finishing the PM closes the call.

Every asset carries its service record: useful at budget time, invaluable at 11pm.

Checklists follow your property's own standard, scored by weight so a stained duvet doesn't count the same as a crooked lampshade, and the items you can't let slide are marked critical.

Anything that misses the standard is logged and routed immediately, with no separate follow-up list, and the person whose work it was hears about it on the channel they chose.

A fail opens a linked re-inspection that carries the passes forward, so nobody re-walks a room they already cleared — and first-pass rate stays a separate number from eventual pass rate.

An action code can link to an inspection checklist. A call on that code shows a button to inspect its room, and finishing the inspection closes the call.

Recurring misses show up in the record, so training and staffing decisions rest on evidence.

Auto-dispatch sends each call to an available person on the right team and balances the workload, instead of the same name catching everything.

A live read of who's available, on a break, or signed out, so dispatch works off reality rather than the printed schedule.

The work that happens every day or every week is set up once and appears on the board on its own, so routine upkeep never depends on someone remembering.

Claim or close a call and it changes on every screen at once, with time-to-breach clocks counting on the ones running late. Group it by department, area, zone, status, priority or assignee, whichever way the shift is thinking.

When a fix needs a part or a vendor, the action call becomes a tracked work order: parked with a reason, owned, and back on the board the moment it's ready to close. A manager can correct one while it's still open. Nothing sits "waiting on parts" out of sight.

The associate going home writes what the next shift needs to know, by department. Whoever comes on gets one line for each department with something waiting, and opening the note is the acknowledgment — there's no button to forget, and the receipt is per person, so a supervisor covering two departments still owes both. A handover note isn't assigned to anyone, so before one posts Altoreva reads it, and if it leaves work someone still has to do, asks This sounds like a job: make it an action call instead, or post it anyway.

A working record of who's staying: stays, arrivals, preferences, the calls raised during their visit, and the VIP classifications your property defines for itself. Duplicates are caught and merged rather than multiplying. It deliberately stops short of regulated data — no passport or government ID, no card details, no full date of birth.

Not everything gets called in. The guest mentions it at checkout, the associate fixed it on the spot, the comment card turns up weeks later. Log it after the fact against the same code library, record what was done to put it right and what it cost, and it counts in the record like anything else.

Track what's on the shelf with a scannable QR label on every item and bin, printed on label sheets or Brother 24 mm tape. Stock is counted per storeroom, with transfers between them, movements are logged as they happen, and low-stock alerts reach the right person before you run out mid-shift.

Log guest requests — dining, spa, transport, shows — with the vendor from your vendor list, time, and party size, and carry each one from pending to confirmed. Your own amenities book here too: grills, courts, hospitality rooms, by the time slot, with a waitlist when a slot is full and the day's bookings at a glance. A booking can raise its own action calls, so the grill is clean before the next party arrives.

One list of the restaurants, tour operators, drivers, spas, suppliers and contractors your property calls, so every shift finds the same number in the same place. Each vendor keeps its phones and emails, tappable to call or write, its menus and rate sheets, and every reservation booked with it. Rename it once and every booking shows the new name, and two entries for the same place merge into one.

Log what staff find and what guests say they lost, with their photos if they have them. Save either one and Altoreva shows the possible matches, with the reason each one matches, so the two lists actually get compared. Then release the item to a named claimant who signs for it, instead of a drawer at the front desk and a shift-lead's memory. Altoreva Security upgrades this with full chain of custody.

The things that stay true across many shifts — the pool is closed, the fire panel is being tested Thursday — go up once and keep surfacing in the app, instead of scrolling off a chronological feed the way a handover note is supposed to.

Every call ever raised on a room, in one place. The guest in 412 says the AC has "always" been like this — now you can see whether they're right, and what was done about it last time.

Towels go out against a room number, and the keypad only accepts a room that exists, so a mistyped room never makes it onto the sheet. A guest whose room isn't ready yet can take them under their name, and the room is added when they come back. Returns, swaps and where the towels went are logged as they happen.

The hut counts its shelf at opening and logs each delivery, and one button places an action call for more before the shelf runs dry. The desk can look up any room and see what's still out, and the hut sheet can arrive by email on a schedule. When an attendant records towels left in a guest room, a pickup call for that room can open on its own, under the action code your property picks.

A board of who's on each numbered spot, whether it's a palapa, a cabana or anything else your property numbers, by room or as a non-guest, and one board can cover more than one kind, palapas and umbrellas together. A room holds one spot at a time: save it on a second and you're asked to clear the first. Narrow the board with filter chips, and look back at any earlier day to settle who was where.

When belongings sit on a spot nobody is using, Items removed photographs them before anyone moves them and logs them straight to lost & found. Those photos can't be deleted.

Not a wall of charts. The numbers that matter this morning, plus a needs-attention list: what's running late, what's coming due, and which follow-ups are still owed.

Volumes and response times, service delivery times, where the time goes — waiting, working or blocked — who signed in and when they took a break, redos, top action calls and top associates, PM, inspections, warranty expiry, work orders, amenity use. Filter by several people, departments or zones at once, read it on a phone, and export to Excel, CSV or PDF. Put one on a schedule with just the columns you want and it's delivered by email to the crew positions and named people who need it, so the morning review is waiting in the inbox instead of built by hand.

The people who need to know are reached in-app, by email, and by push, and a staff member on a timed break has theirs held and replayed when they're back, so nothing is missed and nobody is buzzed on their break. When an email address starts bouncing, Altoreva stops sending to it, tells the person in the app, and shows their admin the address to fix.

The interface runs in English, Dutch, and Spanish today, each person in their own, with more languages on the way. It goes further than the buttons: a manager can write an action code or an inspection task in each language, and every notification and scheduled report resolves in the recipient's language, not the sender's.

The housekeeper writes the remark in Papiamento, and the engineer reading it doesn't have to guess. Translate on any remark puts it into the languages your property chooses, from ten including Haitian Creole and Polish, and keeps the original beside it, so nothing is lost in the rewrite.

Onboarding isn't a blank database. We import your locations, assets, staff, PM schedules with their last-service dates, inspection checklists and stock, and your archive from the system you're leaving stays searchable inside Altoreva rather than in a spreadsheet nobody opens.

More than two dozen short staff guides live inside Altoreva, one per screen, in English and Spanish, written for the person actually doing the job. Press ? on any screen and its guide opens. New staff learn where they work instead of from a PDF nobody sent them.

A REST API lets the systems a property already runs raise action calls, follow them, and close them out — accept, complete, cancel or add a remark, through the same state machine your staff work in. Altoreva sits alongside your PMS instead of asking anyone to abandon it, and we set the integration up with your vendor rather than handing them a key and wishing them luck.

An issue is logged as an action call: coded, time-stamped, owned.

It goes straight to the right department and the right person.

If it stalls, it moves up automatically, before the guest notices.

Tracked to completion, with a record the whole property can see.

Incident reports with signature capture, key and visitor control, GPS-verified guard patrols, a barred register, a security shift log, and an upgraded lost & found with chain of custody.

Guest reviews from popular review sites, collected nightly and read for recurring themes and staff mentions, with a button to raise an action call from any one of them, and your own guest survey results alongside.

Direct messages and groups inside Altoreva, on your own staff list, with replies, reactions, photos and read receipts, private direct messages, and messages kept only as long as your property agrees.

Ready to put it on your property?

Tell us how your property runs today and we'll get Altoreva Ops set up around it, your data included.