A closer look at how a shift actually runs on Altoreva
The home page covers the what and the why. This page goes deeper: the four pillars in detail, everything else the platform handles, and how a single request moves from raised to resolved, all on an offline-first web app that runs on the devices your staff already carry.
Action calls
Every request, whether a guest need, a repair, a delivery or a follow-up, becomes a structured action call: coded, time-stamped, and owned by someone. Not a radio message that evaporates, not a note that gets lost at shift change.
A library of 949 action codes across 15 departments, built from years inside working hotels, not invented for a demo.
Every call has an owner and a clock, so "someone's on it" is a fact you can see, not a hope.
Departments, locations, codes and timing are configurable to the way your property already runs.
Escalation & recovery
Most guest complaints start as a small issue that stalled. Altoreva watches the clock on every open call and escalates automatically when one stalls, so problems surface to the right person while they're still fixable.
Escalation rules run on their own. Nobody has to remember to chase.
Each department's escalation path reflects how your team is actually structured.
When something does go wrong, the follow-up is tracked to resolution, not left to goodwill.
Preventive maintenance
Equipment fails on the worst possible night. Altoreva schedules the upkeep that prevents it, using real measurements rather than just calendar dates to flag when something is drifting out of range.
Recurring maintenance tasks per asset, assigned and tracked like any other action call.
Readings logged during rounds trigger alerts when values fall outside the expected range.
Every asset carries its service record: useful at budget time, invaluable at 11pm.
Housekeeping QA
The standard a guest experiences is set room by room, shift by shift. Altoreva turns housekeeping inspections into a consistent, recorded process, so quality is measured, not assumed.
Room and area checks follow your property's own standard, item by item.
Anything that misses the standard is logged and routed immediately, with no separate follow-up list.
Recurring misses show up in the record, so training and staffing decisions rest on evidence.
The rest of the work a property runs on
The four pillars carry the day-to-day. These fill in the operational gaps that usually live in a binder, a spare-key drawer, or a spreadsheet nobody updates.
When a fix needs a part or a vendor, the action call becomes a tracked work order: parked with a reason, owned, and back on the board the moment it's ready to close. Nothing sits "waiting on parts" out of sight.
Log found items with where and when, match them to guest inquiries, and track return or disposal, keeping a clear chain of custody instead of a drawer at the front desk and a shift-lead's memory.
The operational picture (volumes, response times, recurring issues by department) delivered on a schedule to the people who need it, so the morning review is waiting in the inbox instead of built by hand.
From "someone should look at that" to done
An issue is logged as an action call: coded, time-stamped, owned.
It goes straight to the right department and the right person.
If it stalls, it moves up automatically, before the guest notices.
Tracked to completion, with a record the whole property can see.
Works where your wifi doesn't
Hotel buildings are hard on wifi: concrete stairwells, basements, laundry rooms, the far end of the third floor. Most software just stops working there. Altoreva doesn't: your staff keep logging and closing work wherever they are, and everything syncs the moment a connection returns.
It runs in the browser on the devices you already have. New staff are working in minutes.
Housekeeping, engineering and front desk carry on through dead zones, and nothing waits for a signal.
Work done offline flows into the live picture automatically. No re-entry, no lost updates.
Want to run it on your property first?
We're partnering with a small number of independent and boutique properties for our pilot program.