Hotel maintenance software that keeps working where your wifi doesn't
Preventive maintenance on a schedule and on real readings, work orders that don't disappear while they wait on a part, and a service history for every asset. Built for independent and boutique hotels, and built to survive the basement, the stairwell and the mechanical room.
Maintenance software built for a factory doesn't survive a hotel
A plant has an engineering office, a maintenance department and a network that reaches the shop floor. An independent hotel has one or two people covering every trade across every floor, no protected time, and a building actively hostile to a wireless signal. The work also arrives from everywhere — a guest at the desk, a housekeeper mid-room, a reading on a round — not from a planner.
Guest rooms, corridors, plant rooms, the roof, the pool. One technician covers all of it, so the system has to fit in a pocket rather than sit on a desk.
Guest wifi is planned for the rooms. Back-of-house rarely is, and that's exactly where the plant lives.
A machine down on a production line costs output. A boiler down at 11pm costs a room, a refund and a review.
Preventive maintenance software for hotels
Equipment fails on the worst possible night. Altoreva schedules the upkeep that prevents it, and uses real measurements rather than just calendar dates to flag when something is drifting out of range — so a reading trending the wrong way becomes a job while it is still cheap.
Rounds are worked from a checklist on the phone your technician already carries. There is no app store, no download and no separate maintenance login: it is the same system the rest of the property runs on.
Recurring maintenance tasks against each piece of equipment, assigned and tracked like any other job on the board.
Readings logged during rounds raise an alert when a value falls outside the range you set for it. Calendars catch the routine; readings catch the drift.
Every asset carries its own record — what was done, when, by whom. Useful at budget time, invaluable at 11pm, and it outlasts the person who remembers.
PM history and what's upcoming, warranty expiry, work orders and deficiencies, exportable and deliverable by email on a schedule.
The PM worklist works in the dead zones
Concrete stairwells, basements, laundry rooms, the far end of the third floor. Most operations software just stops working there — every tap waits on a server that can't be reached. Which matters more for maintenance than for anything else, because the plant is in precisely the places with the worst coverage.
Claim your jobs while you have a connection and they ride onto the phone for the shift. Out in a mechanical room you work them exactly as normal. Everything syncs the moment you're back in coverage — no send button, no re-entry, no lost updates.
Offline is built area by area rather than app-wide, and that's deliberate. Coordination work like the call board is meant to stay online — claiming a job has to tell the rest of the team right away, which is the one thing an offline copy can't do.
Why cloud-only tools fail on the night shift →The job's checklist loads onto the phone, marked Available offline.
Tick tasks, type readings, add notes and photos, exactly as you would on a full bar of signal.
Work saved offline waits in an out-tray and empties itself the moment you're back in coverage.
It runs in the browser on the devices your team already has. New staff are working in minutes.
Hotel work order software that doesn't lose the slow jobs
Most repairs are quick. The ones that cause trouble are the ones that can't be finished today — a part on order, a vendor booked for Thursday, a room that has to come out of service first. Those are the jobs that fall off a whiteboard and resurface as a complaint.
When a fix needs a part or a vendor, the job becomes a tracked work order: parked with a reason, still owned by a named person, and back on the board the moment it's ready to close. Nothing sits "waiting on parts" out of sight.
A work order waiting on something external stays visible with the reason attached, instead of quietly ageing out of view.
From a guest request at the desk, a failed room inspection, or a reading taken on a PM round — the fix starts where the problem was found.
Owned, timed and escalated on the same rules as the rest of the board, so a stalled repair surfaces before a guest finds it.
Maintenance runs on the same board as the rest of the property
A dedicated maintenance tool means a second login, a second set of numbers, and a housekeeper who can't raise a repair without leaving what she's doing. In Altoreva a maintenance job is an action call like any other — same board, same dispatch, same escalation, same reports.
A repair reaches whoever is actually on shift and nearby, not a queue someone has to check.
How dispatch works →A repair that stalls past its target rises to a supervisor while there's still time to fix it.
How escalation works →Reactive work — a fault a guest reports, or something a housekeeper spots — is dispatched on the same board, so unplanned repairs and scheduled upkeep share one queue.
How action calls work →Parts and consumables tracked with QR scanning, so "waiting on a part" is a fact rather than a guess.
See the rest of the platform →Common questions
What is hotel preventive maintenance software?
Software that schedules upkeep before equipment fails, rather than recording the failure afterwards. In a hotel that means recurring tasks per asset, readings taken on the round, and a service history for every piece of plant, so a boiler or a rooftop unit gets attention on a schedule instead of on the night it stops.
Does it work without wifi?
The preventive-maintenance worklist does. Claim your jobs while you have a connection and the checklists load onto the phone; in a basement or a mechanical room you tick tasks, enter readings and add notes and photos with no signal, and the work syncs on its own when you are back in coverage. Offline is built area by area rather than app-wide, and the PM worklist is the area that has it.
Is Altoreva a CMMS?
It does the maintenance work a CMMS does — assets, preventive schedules, work orders and service history — but it is built for a hotel rather than a factory. The same system also runs housekeeping, the front desk and everything else the property dispatches, so a maintenance job and a guest request live on one board instead of in two tools that do not talk to each other.
What happens when a repair is waiting on a part or a vendor?
It becomes a tracked work order: parked with a reason, still owned by someone, and back on the board the moment it can be closed. Nothing sits waiting on parts out of sight, which is the usual way a small repair turns into a guest complaint months later.
Put it on your property
Tell us what your plant list looks like and how maintenance runs today. Every property gets on-site onboarding, so your assets, rounds and readings are set up before your team touches it.