The staff group chat your property actually owns
Your team is messaging each other all shift anyway. Altoreva Chat is an optional module that puts those conversations inside the app they already work in, on the staff list your property already keeps. Nobody hands out a personal number, and when someone leaves the property, the conversation doesn't leave with them.
Messaging that belongs to the property, not to somebody's phone
A group started on personal phones has an owner, and it usually isn't the property. It has former staff still in it and no manager who can see into it, and it goes quiet the day the person who started it moves on. Altoreva Chat is the same quick conversation, kept where the rest of the property's work already lives.
Message one colleague or a whole group, picked from your property's own staff list with each person's crew position beside their name. No numbers to swap, and nobody from outside the property in the conversation.
On a computer, chat opens as a panel beside whatever you were doing, and the page underneath stays exactly where you left it. On a phone it fills the screen. The icon in the header shows how many conversations have something unread.
A push arrives when a message lands in a conversation you aren't looking at, and never for your own. Any conversation can be muted, and the message sound can be switched off per device, so the front desk computer doesn't chime all night.
Search by a person's or group's name, or by the words in the messages, and open the conversation right at the message you were looking for. Pin the conversations you use most to the top of the list.
Reply to a particular message and the quote travels with it. React with a thumbs up, Done, Seen it or Thanks instead of adding another message to scroll past. Type @ to pick someone in the conversation: a mention reaches them even in a conversation they have muted.
Under your latest message, Sent turns to Seen once it has been read. In a group it says how many have seen it, and opens to show who has and who hasn't yet.
Add a photo, or take one from the message box: the leak, the broken lounger, the delivery at the dock. Photos open full size in the conversation and are deleted on the same schedule as the messages.
The dot beside each person is their availability, the same one dispatch uses: online, away with the reason and when they're due back, or offline. A conversation shows who is viewing it right now.
Translate on a message puts it into the reader's language, from the languages your property offers, and marks the language it came from. The front desk and the night porter don't need to share one to share a shift.
A direct message is private to the two people in it, and no manager or admin at the property can read it. A group belongs to the departments of whoever started it, so a manager in that department can look in when they need to. When someone is added or removed, the whole group sees who did it. A group made twice by mistake can be deleted for everyone by an admin, and the deletion is recorded with who did it.
Messages are kept for a retention period your property agrees with Altoreva, then deleted on schedule. When someone leaves the property, they lose access to chat along with the rest of the app. Altoreva support can read conversations, direct messages included, when helping your property.
Presence, reactions, replies, @mentions, read receipts, photos, translation and action call suggestions are on by default, and Altoreva can switch any of them off for your property.
An add-on to Altoreva Ops, not another app to install
Chat is for talking. What needs doing still goes in an action call, so it lands on the board where everyone who needs to see it does, with an owner and a clock. The two sit side by side in one app, so a quick question never has to turn into a task that lives only in a message thread.
When a message reads like a job in a named room or place, the person who wrote it sees Looks like an action call with a Create button. Create opens a new call already filled in from the message, and nothing is raised until they save it. The message then shows the call made from it, and a live call can be attached to any message, so the conversation points at the work instead of repeating it.
The people you set up in Altoreva are the people in chat. There's no second directory to keep in step.
It runs in the browser on the devices your staff already carry, like the rest of Altoreva.
Altoreva Chat is a paid add-on to Altoreva Ops, switched on per property. Talk to us about turning it on for yours.
More on the same login
Altoreva Security adds incident reports, key and visitor control, and GPS-verified guard patrols. Altoreva Reviews reads your guest reviews every night, along with your own guest survey results, and turns the ones that need acting on into work. Both are licensed the same way as Chat.
Want your team's conversations on your own system?
Altoreva Chat is a paid add-on for any property running Altoreva Ops. Reach us directly to talk it through.